Support and
Problem Solving

Supporting your WiFi Connection Day or Night

Supporting your WiFi Connection Day and Night.

Find what you’re looking for below with our Frequently Asked Questions or get in touch should you still have a question – We are always happy to help!

Frequently Asked Questions

Where is my Wi-Fi password located?

Your Wi-Fi password is located on the bottom of your Air cube the password will be labeled WPA2: XXXXXXXXXX

Can I plug in a device that doesn’t have Wi-Fi?

Yes! There are two ports at the back of your airCube to plug other devices such as non-WiFi-enabled TVs and laptops into.

Where do I login to my broadband account to make a payment and see my account information?

To login to your account go to payments.benington-networks.co.uk to make payments and see all your account information.

I’m connecting my Smart TV or TV Box to the internet at a site

We’re unable to help with the vast number of various TV devices, but our services provide a WiFi connection to any device (just as for example how you connect your mobile device), or in some cases the ability to physically connect a ethernet cable. Please, check your installation guides for your Smart TV / TV Box for further information.

Do we need to be on site for you to install and test it?

No, if you’re unavailable to be there during installation, we’ll make contact with your site to ensure keys are available.

What is included in the WiFi kit?

We provide you with a receiver, a router (cube), Power Block, installation guide, and all the data cables required.

How many mains sockets are required for the WiFi Kit?

In most cases you’ll require 1 mains socket near the where the router is to be located, but there is a different version that require 2.

Does the route have a direct RJ45 ethernet port?

Yes, there are 2 customer RJ45 ports available for your own use (Note: additional cables are not provided).

What upload / download speed is expected?

Up to 10 Mbps if opting for our streaming service and 1.8 Mbps for our general browsing package.

Do you support 4K TV and Streaming Services?

We offer Streaming Services so you can enjoy high definition movies, stream Netflix, iPlayer, Game and more. However, unfortunately at this current time we cannot support 4K TV Streaming Speeds. We are working hard to accommodate this into our future range so you can enjoy ultrafast Broadband with Benington Networks!